Chapman Ford | Reviews
I can always count on my vehicle to be in the best hands with you guys, thank you.
Owner response
We are happy to see that you had a positive experience when visiting our dealership! We look forward to delivering the same experience on your next visit. <br>
Very helpful and communicative, Judd was great and always extremely helpful!
Owner response
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. <br>
Shawn was awesome! Great buying experience and great dealer.
Owner response
Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met. <br>
Whenever I need work done on my car, I always take it to Chapman Ford in Scottsdale. Emiliano is great to work with and keeps me updated every step of the way.
Owner response
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. <br>
I recently had an oil change on my F600 diesel. They also stated I needed 2 fuel filters. I received an estimate for $298.95. My final bill was $545.56. The work performed only included what was listed on the estimate. When I called to question the charge, they stated the estimate did not include parts. To the contrary, the estimate did include $49.95 in parts. Additionally, no where on the estimate does it say “labor only or parts not included “. I don’t what to advise as the estimate you sign is worthless. Brace for the final bill.
Owner response
Jim Pitlik,<br>We apologize for the error, took action to fix our estimating concerns, and are happy to process a refund. Your feedback is valuable to us, and we take it seriously. We appreciate your honesty and regret any inconvenience. <br><br>Best Regards,<br>Robert Rose <br>Service Director<br>Chapman Ford
One of the easiest car buying experiences I have ever had!
Owner response
Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback! Wishing you many happy and safe miles! <br>
I honestly had the best car buying experience ever! I normally don’t write reviews but Robert Paprocki, Anh Tran, and the rest of the team really went above and beyond. They treated me like family and now I understand why Mr. Paprocki was dubbed the name “Pappy”. If you’re in the market for a new car, these are definitely the folks you want to help you get the best deal and the best car buying experience.
Sean Moan took great care of us. Welcomed us with a smile and got our Bronco an quick oil change. Prompt phone calls and met all our needs.
Owner response
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. <br>
I always have a great experience when ever I get my car serviced at Chapman.
Owner response
Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met. <br>
In the shop for routine maintenance, including oil, filter, rotation and multi point inspection. Preparation for travel across country this summer. Miguel and the team handled me efficiently while I worked using the provided WiFi. Overall a good experience.
Owner response
We greatly appreciate your business and we are very happy to hear that you had such a good experience at our dealership. <br>
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