Pep Boys Auto Service & Tires | Reviews
I’ve been a fleet customer and Lyft driver for years, and Bryan Shahan at Pep Boys has taken care of my vehicles like no one else. I’m in for oil changes, inspections, and maintenance far more often than the average driver, and Bryan consistently makes the process smooth, honest, and efficient. GREAT GUY!
Owner response
Thank you for your kind words, Terry! We’re thrilled to hear Bryan has consistently provided smooth, honest, and efficient service for your vehicles. It’s great to know he’s made such a positive impact on your experience as a fleet and Lyft driver. We truly appreciate your support and look forward to serving you for years to come!
Made an oil change appointment...they had no one at the place. Appointment were stacked and they offered a different day. Im not coming back.
Owner response
Hi Norma, we’re sorry to hear about your experience and understand how frustrating it must have been to arrive for your appointment and find that the store was unable to accommodate the service. This is not the level of reliability we strive to provide. <br>Please give us a chance to make things right by sending your contact information and visit details to pepsocial@pepboys.com, so our team can review what happened and follow up with you directly.
The manager was short staffed and running things by himself and still gave me the best service I've had in a long time. It's sad the current owner ot Pep Boys is pulling the Toys R Us bankruptcy game on them.
Owner response
Thank you for the kind words, David. We will be sure to recognize our employees for their fantastic service!
Byron was awesome and he is very trustworthy! My car was serviced quicker than I thought it would take. I was very pleased with my service and will use Pep Boys for future services.
Owner response
Thank you for the kind words, Tanisha. We will be sure to recognize our employees for their fantastic service!
Was able to fit me in really quickly for a car inspection definitely recommend this location . Thanks Brian
Owner response
Thank you for your recommendation, Austin! We’re glad Brian was able to fit you in quickly for your car inspection. We look forward to serving you again!
Bryon shaman Is extremely professional and gave me 5 star service!
Owner response
Thank you for the fantastic feedback! We're thrilled to hear that Bryon Shaman provided you with such professional, 5-star service. We'll be sure to pass along your kind words to him. We truly appreciate your support and look forward to assisting you again in the future!
Had a great experience at this store. They got me in last minute and the manager answered all my questions. No upselling or difficulties here!
Owner response
Thank you for the fantastic review, Kelly! We’re so glad we could accommodate you last minute and provide clear, hassle-free service! Thank you for choosing Pep Boys — we appreciate your feedback!
Bryon and the team were so kind to help me with new brakes and rotors. Thank yall so much for all of your amazing work!!
Owner response
Thank you for your wonderful feedback! We’re thrilled to hear that Bryon and the team provided kind and helpful service while taking care of your brakes and rotors. We truly appreciate your kind words and look forward to assisting you again in the future!
I enjoyed coming to Pep Boys. They get me in and get me out as fast as they can. I appreciate them.
Owner response
Thank you for your kind words! We’re glad you enjoy coming to Pep Boys and that our team is able to get you in and out quickly. We truly appreciate your support and look forward to serving you again!
Bryon was so helpful today! Very friendly and kind! Appreciate his help today, especially aide the were very busy!
Owner response
Thank you for the kind words, Kelly. We will be sure to recognize our employees for their fantastic service!
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