Yellow Spruce Roasters | Reviews
Love coming here to do a little remote work! Not a ton of space but when the weather is good I can sit outside. The staff is all so nice. They have really good drinks at their bar too
Owner response
Thank you so much!
I mean, this place is INSIDE the coolest library. Plus, their decaf game is on point. Hit the coffee then hit the books. You want oat milk? They got it. You want skim? They got it. You want 2%? They don't got it, but they'll mix whole and skim up for you in a pinch Not gonna lie, if you just want to chill, read or study this might be the best spot in town.
I asked for hot water in a cup I already own and she tried to charge me $5. Everyone else in the world does it free, but even then I was willing to pay up to $3 but 5 is crazy. She was rude about it, I'd never buy anything here again
Owner response
Thank you for your interest in Yellow Spruce at our library location. As you may be aware that we are a for-profit company. Everything from the cost of goods to labor expenses has increased in the last year (especially the price of coffee). We have bottled water for purchase, but unfortunately free water is not on our menu. Yes, there is a loss that incurs by giving away free items and our employees do not have the ability to make up pricing. We do this for insurance purposes. Our policy does not allow our employees to take cups from customers as this presents a health code concern. Additionally, the library is equipped with water fountains and they often give away water in the summer months. They have the ability to offer these services through city taxes and various non-profit organizations donations. We encourage our employees to offer premium customer service to our customers. Additionally, we also love our employees as much as our customers. They work long hours on their feet, all with a smile on their face. In contrast, we also train our employees to not tolerate citizens who become belligerent. They are simply following the rules and policies that we have given them. We apologize for your misunderstanding. Our staff will meet this week to look into a price point for our water to include cups, straws, lids and ice. We hope this will be solid compromise for all.
Superb flat white coffee. Highly recommend this spot. Customer service was friendly too.
Showing 5 / 5