Hertz Car Rental - Scottsdale - North Scottsdale Road

Michael Vandegriend29 days ago

Worst service, they won’t answer their phones.

Amanda Whitted29 days ago

I had a very disappointing experience with Chris at Hertz. He was rude, obnoxious, and completely unhelpful. When I arrived, there was no car available for me, and he simply said I was on a “waiting list” without offering any explanation of what that meant or how long the wait would be. When I asked for a refund, he told me I would have to handle it directly with Hertz, offering no assistance or solutions. I also asked to speak with customer service, and he dismissively told me I could call them myself but that they “weren’t going to do anything” for me. Throughout the interaction, he was demeaning, spoke over me, and came across as dismissive and derogatory. In contrast, the other gentleman working alongside him was calm, professional, and respectful—everything you would expect from a customer service interaction and Chris could learn a thing or two from this young man. I travel frequently and rent cars often, but based on how I was treated today, Hertz will no longer be an option for me.

Heather Schorman1 month ago

Booked online and had no information detailing the place closed at 5 when our pick up time was that time! Tried to call the number and kept getting bounced around and then the line ended up cutting out... very disappointed with lack of communication and follow up! Edit: We arrived the next morning, no problem. However, the manager said they were overbooked by 38 cars and said he couldnt refund me but hoped that I don't get charged a no show fee! Excuse me- what?! I showed up and you didn't have a car! Definitely would not rent here again through a third party but SURELY won't do it directly either! Save yourself the hassle and go to the airport!