Luxury Auto Collection

Neil Brewer1 month ago

I bought a BMW 328i from them last year. Drove it off the lot with the fuel light on. Had to get gas. The next day, the check engine light came on. They took care of it. It took three days. They didn't put me in touch with the mechanic and scolded me for calling to check on it. "Listen, you don't need to call here, okay? We'll call you, got it? WE'LL call YOU." I of course had to arrange for rides while the car was gone and was calling because at no point did they call me to give a time update. When I picked up the car, they refused to give me the paperwork from the mechanic saying, "It's all fixed, have a good day. It's all fixed, you're good buddy, we're closing up, it's all fixed." Within a year, I need to put 6k of repairs into it. Bad bushings, worn out brakes, bad alternator stripped the serpentine belt, leaking coolant, tires are bald at this point. Go to a real dealer. Don't look for deals here. Smarmy, rude owner lining his pockets. Pay for the good reputatable dealers. It's worth it in the end, and this owner just flat out does not deserve your money.

Cimarron River Company1 month ago

Good to work with!

Steve Sunder1 month ago

After several months of searching, we were thrilled to finally find the exact car and color combination we had been looking for at Luxury Auto Collection in Scottsdale. From the moment we arrived, we were warmly welcomed at the front desk and immediately assisted by Alex. He walked us over to the vehicle and demonstrated impressive knowledge of its history, including details about the previous owner who had traded it in just two days earlier. In our 67 years—and after owning 13 Mercedes-Benz vehicles—we can confidently say this was the best car-buying experience we have ever had. Alex is exceptionally knowledgeable, friendly, and attentive, and there was absolutely no pressure to buy. The entire process was focused on creating a genuine and positive customer experience. Even after the purchase, Alex’s communication has been excellent and consistently responsive. Alex and the entire team at Luxury Auto Collection truly made us feel valued, welcomed, and appreciated. We are extremely impressed with every aspect of the experience—it was simply awesome.